Flight cancellation refunds become an endless, empathy-less runaround during emergencies

Summary

When a traveler must cancel a flight due to a family emergency, they expect basic empathy and a clear refund process. Instead, they are bounced between the booking platform and the airline, forced to make repeated calls and emails, and left without a decision while grieving and facing financial pressure. No tool takes ownership across intermediaries to assess the circumstances, initiate the refund, and track it to resolution. Existing compensation services act retroactively on claims and do not help with immediate cancellation requests or provide a single point of accountability. This causes severe emotional and financial distress at the worst possible moment and remains entirely unsolved.