Agencies get locked out of client-owned accounts and assets — permissions break and support is an endless AI loop

Summary

Agencies managing client marketing work routinely lose the ability to operate on client assets because account/permission structures are broken: duplicated admin identities, forced 'partial access' sessions, and no way to reach a human when it fails. The source describes being unable to 'manage assets, people, or settings properly' and only reaching an AI assistant through support chat when trying to fix it. The deeper unsolved problem is that client-owned creative and ad assets live inside platforms the agency does not control, there is no shared workspace with clear, reliable role-based access for client versus agency, and no audit trail showing who has which rights. When permissions silently downgrade, planned work stalls, deliverables slip, and the agency cannot even prove why. This is high-pain and unresolved: teams are blocked from doing paid work with no escalation path, and existing schedulers/workspace tools assume clean access instead of modeling and surfacing broken client permissions.