No shared, verifiable record of care tasks and agreed expectations — sitters get blamed for outcomes they cannot disprove

Summary

A sitter can do everything right — collect the dog in the rain, honor the 'sleep in my room' request, note the dog paced and barely ate, hand off on time — and still receive a public review calling the animal 'traumatised' and 'hungry,' plus a dispute over a fee that was agreed in a DM a month earlier. The core problem is that care expectations, agreed terms, and what actually happened during the stay exist only as scattered texts, a handwritten intake form, and memory. There is no shared, timestamped care log the owner and sitter both see, no structured record of 'what normal looks like for this animal' to distinguish first-night stress from neglect, and no way to show a future client or platform what was agreed and delivered. Existing tools split the job: booking platforms hold payment, messaging apps hold conversations, paper forms hold intake — none produce a single defensible care record. The result is reputational damage, lost income, and eroded trust between families and the people they entrust with their dependents, with no product addressing it today.