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r/solarwinds — public pain points

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  • Distrust of Self-Hosted Software Over Hidden Telemetry and Opaque Licensing

    Even when users choose self-hosted/on-prem deployments specifically to control their data, they cannot verify what telemetry, metadata, IPs, hostnames or configurations secretly leave their environment, nor can they confirm it can be fully disabled. Combined with confusing licensing models (e.g., ambiguous 'node' counting) that create vendor-lock-in fears, this produces deep uncertainty and distrust. For a self-hosted virtual tour platform whose core promise is 'you own your tour data and branding', this is a critical unsolved pain: buyers considering a one-time-payment source-code option need absolute clarity that no tour data, client data, or usage metrics phone home, and that licensing won't re-lock them. The absence of trustworthy, verifiable, fully-offline guarantees is a major barrier to adoption and a source of real frustration.

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